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service_projets

Our Mission is to provide our customers with aglobal service for Alarm Monitoring, including:

  • The development of high-performance software
  • Designing and providing data processing services
  • Designing panel communication interfaces
  • Integrate our solutions
  • Guiding our customers along the way
  • Providing maintenance, training and customer support services
Our objective to guarantee you the highest level of technology is reinforced by a partnership strategy that has been created together with many manufacturers. This direct collaboration allows ESI to introduce new features for our solutions.

service_hotline

The Hotline service consists of: :

  • The daily team, available across a large range of working hoursv
  • The on-call team, to ensure a 24/7 support
The Customer service department works to the highest standards to ensure: :

  • A rapid response to phone calls
  • Processing of a new ticket within 8 working hours
  • Information exchange with customers
  • Information exchange between internal services
Every client has direct access to the ESI Webdesk which provides information regarding the status of an open ticket and the possibility to post comments and add further information such as logs or screenshots to a ticket in the Ledger. To provide optimal service to our customers, we recently expanded Hotline opening hour.

The new schedule :
Monday to Thursday: 8.00 am to 6.00 pm. (GMT +1)
Friday : 9.00 am to 4.00 pm

service_support

The logistics and installation department is composed of technicians and installation engineers and is responsible for Customer Care from the moment the solution is ordered.

  • Supplying materials, assembly and build of equipment and solutions in the lab
  • Logistics and deliveries to clients
  • Installation and testing teams on site
  • Intervention follow-up
  • Post installation service and customer care.

service_rd

Our team is dedicated to your projects, whether the creation of your own Video and Alarm Monitoring Center or to integrate all or a part of our solutions in your existing central station.

The commercial department work together with our Project Managers, whose role is divided into three main areas :

  • Pre-sales
  • Solution deployment
  • Ensuring compliance of customer requirements to deliver high quality
  • Respect deadlines and budgets
  • Project management
Each Commercial contact, Hotliner and Project Manager is assigned to a customer.

service_rd

Our Research and Development service is focused onthe development and improvement our solutions to meet our client’s needs and requests for specific development.

service_formation

ESI holds a "Professional Training" license.". Training sessions are required to realize the full potential of ESI products and is included within all commercial proposals. Training is delivered by experts familiar with your systems, your configuration and application. The training can be organized on site or in our training center in Le Cannet, France.